Return and refund 

You can cancel this order within 2 weeks after we have received it.  You can return new, unopened items from a cancelled order within 2 weeks after they have been delivered to you. Items should be returned in their original packaging.  Refund are only eligible for payment done through PayPal.  Refund may also possible for order by bank payment, but customer will need to pay all the admission and wiring cost charged by the correspondence bank.

Return for repair

Any items to be returned must include a valid Return Material Authorization (RMA) number on the outside of the shipping box. Contact us for an RMA number. RMA numbers are valid for 14 days. 

All shipping costs incurred in the exchange process will be paid by the customer and cannot be refunded.

Exchange policy

Any defective items returned may only be exchanged for items with the same model number. Dead On Arrival (DOA) or defective parts may be exchanged for replacement within 2 weeks after they have been delivered to you.  Under the following circumstances, items are not eligible for return:

• Items that are found to be damaged by improper use or installation . 
• Items that are tested and found to be in proper working order will be returned to the customer at their expense. 
• Custom built items, "special orders", Mini-PCI cards, antenna and pigtails , which are exchangable if found defective but are non-refundable.